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Returns, Refunds and Exchanges

  • All returns and exchanges due to change of mind will not be accepted.
  • Cancellation of online orders if requested before delivery will be accepted with cancellation fees up to 20% from the amount paid for the selected item.
  • Any other reasons for returns should be discussed with the after sale team, charges may apply.
  • If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product, except for cash payment, which will be refunded by cheque.